Returns & Exchanges

All online returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed. If your item is faulty, please contact our support team to assist you with the process of your return.

CONDITIONS OF RETURN:

• Items returned must be in their original sale condition (unused with all original packaging and labels)
• Unfortunately, due to hygiene and quality control reasons, we do not accept returns or exchanges on any jewellery.
• Gift cards cannot be returned for change of mind reasons.
• Shipping costs from online purchases and click and collect are non-refundable.
• You may be asked to provide personal details for returns or exchanges for verification purposes.